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Client Case Study

Michigan Avenue Immediate Care

Yosi helped Dr. Joshua Merok consolidate disparate registration and appointment management systems into one integrated platform to accommodate their immediate care, primary care, and ENT practices.

Michigan Avenue Immediate Care’s Obstacles

  • Needed to consolidate disparate registration and appointment management systems into one integrated platform
  • Needed to adapt to telemedicine as a primary service during COVID-19
  • Needed to find a safe way to accommodate new patients at COVID-19 clinic
  • Needed to find a flexible virtual waiting room solution to accommodate their immediate care, primary care, and ENT practices

Yosi Health’s Solutions

  • Fully integrated patient intake, registration, and engagement solution consolidated systems
  • Digitized patient input system made pivot to telemedicine a simple, easy transition
  • Yosi Health developed pared down version of standard system for use in COVID-19 clinic, providing a safe, easy process for patients and providers
  • Virtual waiting room solution implemented across every subspecialty of the Michigan Avenue Immediate Care practice

Practice Highlights

2-3%
Now-Show Rates after adopting Yosi Health

“It’s really amazing. We started working with Yosi Health for standard reasons. We wanted to minimize data entry work by staff and reduce errors, but we’ve used them for so many things. It’s allowed our practice to adapt quickly—especially with COVID-19—and allowed us to improve our quality health scores.”

Dr. Joshua Merok
Dr. Joshua Merok
Associate Medical Director, Michigan Avenue Immediate Care

Pivoting to Telemedicine During COVID-19

When the downtown area of Chicago closed for six weeks, there were virtually no patients walking into their office. Michigan Avenue Immediate Care was forced to pivot to telemedicine—a feat they accomplished in only a week or two with a custom builder from Yosi Health.

In addition to their existing patient pre-registration systems, Yosi developed a HIPPA-compliant telemedicine platform fully integrated with their patient database and appointment reminders. The practice was able to automatically send patients appointment reminders with individualized video links while automatically updating their EMR system.

“If we hadn’t had Yosi Health in place, we couldn’t have done telemedicine—or at least it would’ve been very difficult,” Dr. Merok says. “They took us to fully automated medicine in only a week or two.”

Improving Patient Screening for Mental Health

Michigan Avenue Immediate Care uses the Patient-Centered Medical Home (PCMH) model, a national standard for physician offices. Last year, they implemented depression and anxiety screenings as part of that model—and Yosi’s pre-registration platform allowed them to improve patient screening to deliver better care.

“When a patient registers, they’re mandated to answer these questions,” Dr. Merok says. “We ended up picking up hundreds of cases of depression that we wouldn’t have otherwise identified.”

Learn More About the Yosi Health Platform

Contactless Patient Intake

A Safe, Virtual, and Better Patient Experience.

Our patient intake is fully customizable based on your specialty, patient age, gende, visit type, etc and bi-rectionally integrates with your EMR in real time.

Custom patient intake forms

Let patients sign electronically

Upload ID and insurance cards

iPad app for waiting room check-in

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Appointment Self-Scheduling

Reduce Patient No-Shows.

Give patients the freedom to schedule their next visit directly from their smartphone or mobile device with custom text or email appointment confirmations and reminders.

Maintain control of your schedule

Eliminate duplicate appointments with real-time scheduling

Dynamic appointment reminders & confirmations reduce phone calls

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Payments & Billing

Increase Payment Collection Rates.

Easily send patient bills, collect co-pays and outstanding balances directly from the Yosi Health platform.

Easily collect co-pays and outstanding balances

Bank-level security and PCI compliance

Save credit cards on file

Create payment plans

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Surveys & Review Management

Improve Your Online Reputation & SEO

Easily manage your care centers online reputation and automatically gather patient feedback with easy-to-use survey templates.

Collect reviews online

User-friendly patient surveys

Post reviews across social platforms

Engage patients easily to enhance your reputation

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Telehealth Solution

Meet Your Patients  Remotely.

Utilize our telehealth solution fully integrated with Google Meet to provide care for your patients vrtually.

Easy & Simple Setup

Patients do not have to login

Automated reminders with video link sent

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DME Management

Order Supplies  for Patients.

Eliminate the paperwork to order DME supplies for your patients with a simple 3-click solution.

Full list of products available to choose from

Comes with a DME license

Order tracking available

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