Preventing negative reviews through automated patient intake

Negative reviews often center on customer service rather than quality of care.

Patients needing healthcare often reach out to family and friends for referrals or advice. In addition, and just as often, people will go online to check out reviews of the doctors and practices they’re considering. These online reviews play a significant role in their decision making and that’s why establishing and maintaining positive online reviews is extremely important to a practice’s patient acquisition and retention efforts.

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