Month: March 2025

As 2025 approaches, patient expectations continue to rapidly evolve, causing healthcare to shift towards more streamlined digital solutions.

According to recent data, 70% of patients report preferring providers who offer online and self-service options, such as digital scheduling, intake, and messaging, over traditional, phone-based methods.  Additionally, the complexity and waiting times associated with traditional in-office intake processes frustrate nearly 59% of patients, leading to a desire for more efficient, digital interactions with healthcare providers.

These preferences are not only about convenience; they directly impact patient retention, with 80% of patients indicating they would consider switching providers based on digital service convenience alone.

Here are 5 ways that patient engagement solutions like Yosi Health are bridging the gap between care expectations and experience.

Self-Scheduling: Empower Patients with Convenience

Self-scheduling isn’t just a convenience; it’s a strategic tool to elevate the patient experience. By allowing patients to book their own appointments based on availability, Yosi helps practices meet patients where they are. With self-scheduling, patients feel empowered to take control of their health journey, adding flexibility while reducing phone call volumes for staff. In fact, studies show that 68% of patients prefer self-service tools for booking appointments over traditional phone calls. Self-scheduling integration lets patients view open slots in real time and book at their convenience, creating a seamless first step in the care journey.

Telehealth: Access Care Anytime, Anywhere

Telehealth has transformed from an optional offering to an essential component of patient care. With Yosi’s telehealth solution, patients can connect with providers remotely, ensuring they can access the care they need without leaving home. This feature is particularly valuable for patients with limited mobility, chronic conditions, or transportation challenges.

According to a recent study by the American Medical Association, telehealth increases patient satisfaction while reducing missed appointments by up to 30%. Yosi’sh platform is easy to use, keeping patient interactions personal and timely while offering flexibility for both patients and providers.

Digital Intake: Streamlining the Pre-Visit Process

Traditional intake processes can be a source of frustration for patients, who often face long waits and repetitive paperwork. Yosi’s digital intake solution makes these frustrations a thing of the past. With pre-visit forms available online, patients can complete their paperwork at their own pace before they arrive. This ensures accurate information and drastically reduces wait times, contributing to a more relaxed and efficient in-office experience.

Digital intake also means that staff spend less time on manual data entry, allowing them to focus on patient interactions rather than administrative tasks. According to recent research, reducing wait times and streamlining the check-in process significantly impacts patient satisfaction scores.

Patient Suturing Feedback to Continuously Improve

Patient feedback is invaluable in identifying areas for improvement and ensuring that patients feel heard. Yosi’s survey feature enables clinics to easily collect feedback on every step of the patient journey, from the waiting room to follow-up appointments. This data allows practices to address any concerns proactively and tailor their services to better meet patient needs.

Surveys not only demonstrate a clinic’s commitment to quality but also serve as a reminder to patients that their opinions are valued. Clinics that actively listen and adapt based on patient feedback see improved satisfaction and loyalty, which is especially important in a competitive healthcare landscape where patient retention is crucial .

Two-Way Texting: Con That Meets Patients Where They Are

Communication barriers are one of the most common complaints patients have regarding their healthcare experience. Yosi’s two-way texting feature enables seamless communication between patients and providers, making it easier to confirm appointments, ask questions, or clarify instructions. Instead of relying on missed phone calls or voicemails, patients receive timely responses to their inquiries.

Two-way texting is particularly beneficial for reducing no-shows, as reminders can be sent automatically, and patients can confirm or reschedule with a quick reply. The result is fewer missed appointments, reduced administrative workload, and better overall patient experience.

Providing the Best Patient Experience in 2025

Yosi Health’s patient engagement solutions are designed to transform the way practices connect with patients. By enhancing each step of the patient experience—from the first booking to post-appointment feedback—Yosi not only helps practices meet modern expectations but also contributes to a more positive healthcare experience. In a world where patient experience is as essential as the care itself, Yosi stands out as a leader in creating seamless, efficient, and patient-centered interactions.

March 24, 2025
Author(s):
Laura Luzietti, MD, MBA

A growing mental health crisis among children and adolescents has currently placed pediatric health care physicians and other family practice clinicians on the front lines of a battle they often aren’t prepared to fight. According to the National Survey of Children’s Health, nearly two-thirds of adolescents aged 12 to 17 with a diagnosed mental or behavioral health condition had difficulty accessing treatment in 2023 — a 35% increase since 2018.

The demand for early mental health screening and intervention has never been greater, but logistical and systemic challenges make it difficult for many care providers to deliver the kind of care their young patients need.

The challenge of Medicaid unwinding in Colorado

For us at Every Child Pediatrics, a nonprofit serving nearly 24,000 underserved children across Colorado, this challenge has been further compounded by the state’s Medicaid unwinding process. The unwinding caused more than 187,000 Colorado children to lose health coverage between May 2023 and January 2024.

During the COVID-19 pandemic, states were required to keep people enrolled in Medicaid without reviewing their eligibility. When that emergency provision ended, millions of children across the United States lost their Medicaid coverage due to administrative errors and procedural barriers. Colorado was among the states with the highest rates of disenrollment. In fact, nearly 7,000 of our Every Child Pediatrics patients have lost their Medicaid coverage.

Laura Luzietti, MD, MBA
_{© Every Child Pediatrics}

Ultimately, physicians across the state report seeing a lot of patients without insurance coming in only when they absolutely need something. This means many children are missing critical preventive care, including developmental screenings and mental health assessments. The long-term impact of missing early intervention opportunities is profound, particularly for children with undiagnosed behavioral health needs.

Many children who once had access to vital mental health services are now falling through the cracks. Families who cannot afford out-of-pocket costs for assessments and treatment may delay care until crises emerge, putting additional strain on emergency rooms ill-equipped for pediatric behavioral health crises.

The need for early mental health screening

Challenges pediatric facilities face in providing mental health services include the following:

• Time-intensive processes: Administering and analyzing multiple screeners disrupts workflows and increases wait times.
• Stigma and miscommunication: Patients or families may resist discussing mental health issues due to fear of judgment.
• Inconsistent use: Practices may not universally apply assessments, leading to missed opportunities for early diagnosis.
• Delayed interventions: Without proactive systems in place, critical conditions often remain undiagnosed or untreated.

Even for insured patients, timely identification of mental health concerns remains a challenge. Pediatricians often serve as the first point of contact for families navigating behavioral health concerns, but time constraints and administrative burdens make consistent screening difficult. A 20-minute visit is often not enough to conduct thorough developmental and mental health assessments while also addressing routine pediatric care.

To bridge this gap, Every Child Pediatrics has prioritized mental health screenings as part of its standard pediatric workflow. By integrating automated screening tools into patient intake processes, the organization is working to help ensure that no child with potential behavioral health concerns goes undetected.

Leveraging technology to improve access

Technology is playing a vital role in helping overwhelmed pediatric practices manage the increasing demand for mental health assessments. Digital screening tools allow families to complete mental health questionnaires before their appointments, ensuring that providers receive critical insights up front.

We’ve had great success using an automated screening solution from Yosi Health that helps us flag high-risk patients early. While such screening tools aren’t a replacement for clinical judgment, they can serve as a powerful tool to help us ensure no child slips through the cracks. By reducing administrative burdens on providers, these tools free up valuable time for meaningful discussions with families about next steps, referrals and treatment options.

What needs to change

Every Child Pediatrics’ experience spotlights the urgent need for systemic reforms that protect children from unnecessary coverage losses and ensure access to essential mental health services. While technology and workflow innovations can help bridge some of the gaps, broader policy changes are needed to safeguard continuous care for vulnerable pediatric populations.

We need to address both the short-term challenges, like ensuring children who lost Medicaid coverage get re-enrolled, and the long-term need for better mental health integration in primary care. Clinicians can’t do this alone, but with the right tools and support, they can make a difference in the lives of thousands of children who need our help.

As the demand for pediatric mental health care continues to rise, solutions that combine early screening, proactive intervention and policy reform will be essential in ensuring every child gets the care they deserve.

Laura Luzietti, MD, MBA, is executive director of Every Child Pediatrics, based in Thornton, Colorado. She joined the team in 2009 as a pediatrician, became medical director in 2017 and was named executive director in 2020. She oversees all operations, business functions, finances and delivery of clinical services, and continues to care for patients at ECP’s Denver Clinic.

March 18, 2025
By Hari Prasad
Fact checked by Keith A. Reynolds

Technology offers promising solutions to alleviate administrative challenges and free up valuable time for clinicians to focus on direct patient care.

Hari Prasad, founder and CEO of Yosi Health

Physician burnout remains a critical issue facing health care, and much of this stress stems not from clinical work but from the administrative burdens that weigh on providers and their support staff. Studies suggest that physicians spend an estimated 30–50% of their workday on non-clinical tasks, including documentation, coding, and insurance-related activities. These time-consuming responsibilities not only detract from the quality of patient care but also contribute to high employee turnover rates and escalating operational costs.

Inefficient workflows can manifest themselves in a myriad of ways. Lengthy patient wait times—often a direct result of manual scheduling and paperwork—lead to patient frustration and heightened stress for the administrative support left dealing with the fallout. Financial interactions, such as discussing co-pays and deductibles at the reception desk, introduce another layer of emotional fatigue. The cumulative effect is a health care system in which both patients and providers bear the brunt of this administrative overload.

Technology offers promising solutions to alleviate these challenges and free up valuable time for clinicians to focus on direct patient care. Digital tools designed to streamline front-office operations are becoming increasingly vital. For instance, automated patient intake systems allow families to complete registration forms, update insurance information, and even settle financial obligations before they arrive at the clinic. This pre-visit digital process can significantly reduce administrative workload, cutting down on errors and reducing wait times in busy practices.

Integration is key. When digital solutions seamlessly connect with electronic medical records (EMRs), the need for duplicate data entry diminishes. This not only minimizes the potential for mistakes but also creates a more cohesive workflow where patient data moves effortlessly between systems. Moreover, automated scheduling and real-time notifications can help practices manage appointments more efficiently, leading to fewer no-shows and a more predictable patient flow.

Recent data indicates that when administrative tasks are streamlined, health care practices can save valuable minutes per patient encounter—time that can be reinvested in direct patient interactions. Additionally, reducing administrative tasks helps lower the operational costs associated with staffing and turnover. Research has shown that high turnover rates, often fueled by burnout, can cost practices up to $500,000 per physician replacement. By automating routine tasks, practices not only enhance the work environment but also secure financial stability.

Beyond efficiency, the benefits of digital transformation extend to improved patient outcomes. When physicians are less burdened by administrative work, they can devote more attention to critical aspects of care, such as thorough clinical evaluations and patient education. Early detection of health issues, more attentive follow-up, and a more personalized approach to treatment can all be realized when clinicians have the time and energy to focus on their patients.

While technology is not a cure-all, it is an essential tool in building a more sustainable health care system. For example, automated mental health screening tools integrated into patient intake processes have enabled pediatric practices to identify behavioral health issues early, ensuring that at-risk children receive timely interventions. Such integrations exemplify how digital solutions can support clinical excellence without compromising patient engagement or safety.

Looking ahead to 2025, the emphasis on reducing administrative burdens is not merely a matter of operational efficiency, it is a critical component of delivering high-quality, patient-centered care. The transition to a more digital, integrated approach in health care practices is already underway, and its potential to transform the patient experience is immense.

As we continue to navigate an increasingly complex health care landscape, it is essential that providers leverage technology to mitigate the root causes of burnout. By embracing these digital solutions, health care practices can reclaim precious time, improve staff morale, and ultimately enhance the quality of care provided to patients.

Technology, when implemented thoughtfully and integrated seamlessly with clinical workflows, offers a clear path forward. It empowers physicians to spend more time with their patients and less time grappling with administrative tasks—an outcome that benefits everyone in the health care ecosystem.

Hari Prasad is founder and CEO of Yosi Health

Providing comprehensive care for pediatric and mental health patients comes with unique challenges. Practices must juggle routine health screenings, developmental assessments, and behavioral evaluations while addressing growing mental health needs. The addition of alerts and early intervention systems adds complexity but also presents opportunities for transformative care.

Tools like Yosi Health offer holistic solutions by automating key processes, helping practices improve patient outcomes, reduce burnout, and foster a more efficient workflow.

The Overlapping Challenges in Pediatrics and Mental Health

Screeners and Assessments

Pediatrics and mental health rely on thorough assessments to identify developmental delays, behavioral disorders, and mental health concerns. Challenges include:

Time-Intensive Processes: Administering and analyzing multiple screeners disrupts workflows and increases wait times.

Parental Hesitation: Families may be reluctant to complete screeners, especially for sensitive mental health topics.

Inconsistent Use: Practices may not universally apply assessments, leading to missed opportunities for early diagnosis.

Growing Mental Health Needs

The mental health crisis among children and adults alike is escalating, with anxiety, depression, and behavioral disorders becoming more prevalent. These challenges include:

Resource Gaps: Practices often lack trained professionals or referral networks to address these needs effectively.

Stigma and Miscommunication: Patients or families may resist discussing mental health issues due to fear of judgment.

Delayed Interventions: Without proactive systems, critical conditions often remain undiagnosed or untreated.

Alerts and Early Interventions

In both pediatrics and mental health, early warning systems are crucial for identifying risks and acting quickly. However, common barriers include:

Overwhelming Workloads: High patient volumes make it difficult to respond promptly to alerts.

Fragmented Data: Alerts may fail to integrate seamlessly with EMRs, delaying responses.

Missed Follow-Ups: Without structured systems, critical alerts can fall through the cracks.

How These Challenges Can Negatively Impact a Practice

Worsening Patient Outcomes

Delayed assessments or untreated conditions lead to developmental setbacks, behavioral complications, and deteriorating mental health. These long-term effects ripple across families and communities.

Increased Stress for Staff

Managing extensive administrative tasks, like manually processing screeners and following up on alerts, leads to burnout among healthcare providers and support staff.

Frustrated Patients and Families

Long wait times, inefficiencies, and poor communication leave families dissatisfied with their care experience. This frustration often results in higher patient attrition rates and negative feedback.

Rising Costs

The inefficiencies caused by manual processes and missed interventions increase operational expenses, straining practice budgets.

The Role of Healthtech in Overcoming These Challenges

Technology offers a pathway to better care, particularly through platforms like Yosi Health. By automating screeners, assessments, and alerts, these tools alleviate administrative burdens and improve care quality in both pediatrics and mental health.

Streamlined Screeners and Assessments

Yosi Health enables practices to digitize and automate assessments, allowing families to complete them pre-arrival.

Improved Efficiency: Results are automatically uploaded to EMRs, reducing manual data entry.

Enhanced Compliance: User-friendly digital tools encourage families to complete assessments, increasing participation.

Actionable Insights Proactive Mental Health Solutions

: Providers receive immediate access to results, enabling timely diagnoses.

Integrated mental health screeners and tools help practices flag high-risk patients early and connect them to appropriate care.

Seamless Integration: Mental health assessments, such as PHQ-9 or GAD-7, are incorporated into digital workflows.

Reduced Stigma: Digitizing sensitive processes fosters greater confidentiality and comfort for patients and families.

Timely Referrals: Automation ensures critical cases are prioritized and acted upon quickly.

Efficient Alerts and Interventions

With real-time alerts and automated follow-ups, Yosi Health empowers providers to act swiftly on early warning signs.

Smart Notifications: Alerts are integrated with EMRs and prioritized for action.

Better Coordination: Systems help streamline communication among care teams and external specialists.

Faster Responses: Automated workflows ensure no alert is missed, improving patient outcomes.

The Broader Benefits of Healthtech Innovations

By integrating digital tools like Yosi Health into pediatric and mental health workflows, practices can achieve a range of benefits:

Reduced Burnout: Automating repetitive tasks allows providers to focus on patient care, alleviating stress.

Improved Patient Experience: Faster processes, reduced wait times, and better communication lead to higher satisfaction.

Lower Operational Costs: Efficiency gains translate into significant cost savings for practices.

Better Outcomes: Early detection and intervention improve both physical and mental health for patients.

A Holistic Future

As the healthcare landscape evolves, pediatric and mental health practices must embrace technology to overcome challenges and provide comprehensive, patient-centered care. Platforms like Yosi Health simplify the complexities of screening, assessments, and alerts, empowering providers to act proactively and effectively.

By adopting these innovations, practices not only improve workflows but also foster a more compassionate, efficient, and holistic approach to care—ensuring better outcomes for patients and a healthier work environment for providers.

March 17, 2025 ‐ PSQH
By Matt Phillion

In a recent study from athenahealth, 69% of physicians noted spending too much time after hours on clinical documentation in electronic health records. It’s a refrain we have heard often and one that is taking a toll: 62% of physicians polled cited “excessive documentation requirements” as the leading cause of burnout.

Burnout took center stage during the pandemic as medical professionals began leaving the industry, but it remains a multifaceted crisis in 2025. What can organizations do to optimize their workflows, streamline front-office processes, and enhance the quality of care?

“If we rewind back a few years to the onset of COVID, providers, nurses, and frontline workers faced a different type of burden and a different type of burnout,” says Hari Prasad, CEO of Yosi Health. “They were dealing with the pandemic on the front lines, taking care of patients while also having concerns about their own well-being.”

The industry was seeing incredibly high turnover rates then, with many never returning to healthcare once they left.

“We’ve successfully gotten past the , but at the same time we’ve had persistent issues within the industry that haven’t gone anywhere, foundational issues that are a huge burden and causing a lot of burnout,” says Prasad. “If any other industry was showing 94% of stakeholders were feeling burned out and struggling under an administrative burden that would ring alarm bells everywhere. But we continue to deal with 93% of physicians who feel burned out, a very stark number and very stark reminder as to how serious the problem is.”

To deal with today’s level of burnout among physicians and other providers, we need to not just look at today’s problems but historical issues that have persisted, Prasad explains.

“We need to look years back, and consider the requirements placed on physician documentation,” he says. “Every interaction, every conversation, every piece of information is documented for legal and reimbursement reasons. It’s not just a requirement but a necessity as it’s the only way healthcare organizations can keep track of patients and help them improve their health, otherwise we have no measurable outcomes.”

All of these incentives are aligned to improve patient outcomes, Prasad explains, but they also change the way physicians interact with patients and spend their time.

“There are a wide range of valid reasons they end up spending so much time documenting patient interactions, but it is also one of the things that has placed significant burden on them,” he says. “As they are providing care and support to the patient, a 30-minute appointment with the physician also requires a tremendous amount of effort and time to capture all the information.”

Leveraging tech and empowering the patient

There is already quite a bit of existing technology available that can be used to improve the documentation process, Prasad notes.

“This technology could be used in a more widespread manner to reduce burnout,” he says.

There is also a great opportunity to put some of that control back in the hands of the patient.

“We can empower the patient to take a more active role,” Prasad says. “If you’re trying to solve the physician burden, who are the others involved in that framework, and how can we activate them to get them to do better and to help alleviate some of that burden? If we empower the patient to provider their own history, allergies, all those things we spend time collecting and documenting that’s one thing we can do to reduce burnout.”

So much information is collected up front as part of the patient history and intake, Prasad explains.

Technology exists that can focus on the patient interaction, Prasad said, but if it is fully integrated with the EHR, it could go a long way toward reducing burnout.

“This way, the physician is not required to use other technology to get information from the chart,” he says. “Any tech that offers or extends full integration into the medical system can reduce burnout.”

The question of EHR interoperability remains a challenge across the board for the industry.

“The fragmentation that exists within the industry means we are not at a level of intermobility, where patients may not even have access to their medical records,” he says. “It severely hampers the collection of the patient profile to begin with. If we’re able to tap into different sources to see their entire medication profile, it’s really transformative.”

This would take some of the burden off the patient as well, Prasad explains.

“We’re then not dependent on the patient to create the full medical history. Right now, we need to depend on the patient to provide some of that information, but this would reduce the error rate or incidence of lack of information from the patient,” Prasad explains. “These are the medications I’m taking, these are the meds I stopped taking, and by the way I started taking a new medication—we’re instead able to establish a baseline of their medication health.”

A challenge the industry runs into at this stage is the proprietary nature of the information involved.

“Patients at the end of the day never own the data about them,” says Prasad. “So each system or organization they go to have access to that information but they’re not sharing it across different systems or clinics. It’s a cultural barrier. We need to adapt and embrace better ways to handle patient information.”

And like with any technological problem, we run into the challenge of systems that simply are not designed to work with each other.

“They are designed to support their operation workflows within their ecosystem but not connecting to third-party systems,” says Prasad. “It’s better than it was five or 10 years back, but there are also improvements that need to be made for systems to exchange information between each other.”

Regulations can help with this regard.

“There need to be regulations in place for the patient to be able to access all their information, for a whole host of reasons,” says Prasad. “The proliferation of the Health Information Exchange was meant to make sure care providers have access to patient information across the continuum of care. The patient has access to their own information—it’s their health. Patient portals play a role in this but that patient portal is not interoperable with other systems. Anyone not sharing that portal has challenges sharing information.”

There are other barriers, Prasad explains, such as if information using the same EHR system that cannot share information with another system on the same EHR technology.

“We’re doing the best we can to protect patient data, but as a result, it’s severely hampering how we can share data with other providers,” says Prasad.

There are a lot of stakeholders who can, and should, get involved and can play a key role with improving these areas, Prasad notes.

“State and federal legislators can advocate data sharing that is less complex. Right now, there’s a lot of lack of clarity in terms of what the guidelines are for data sharing, and they can play a role in making sure those guidelines are clear,” he says. “Healthcare organizations can come together to share information and communicate with each other.”

Physicians also have an opportunity to push for improvement.

“At the end of the day, who is truly providing the care? They are,” says Prasad. “They are spending 15 to 16 hours a day working and that is not sustainable.”

The industry needs to look beyond just physician voices and look at the whole ecosystem.

“Employed physicians who are part of a larger system can look for ways to make their voices heard advocating for system changes,” says Prasad.

Recognizing these larger concerns is a strong start in the right direction, he adds.

“I think we’re looking at incremental change,” Prasad says. “There is a very specific set of things causing burnout, so we’re looking at smaller steps to reduce that burnout.”

Those incremental steps include better integration between technologies, and greater diligence when choosing a new technology or system to ensure it doesn’t conflict with existing solutions or add to the cognitive burden of the provider.

That component of helping patients be more educated and active in their own health is a huge step forward, Prasad notes.

“The patient may not always have the information they need. If we start empowering them and providing the right tools, it’s a great way to drive patient engagement,” he says.

Matt Phillion is a freelance writer covering healthcare, cybersecurity, and more. He can be reached at matthew.phillion@gmail.com.

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by Hari Prasad, Founder & CEO of Yosi Health 03/07/2025

Recently, a global report from the American Journal of Managed Care has ranked the U.S. healthcare system last overall in a study of high-income nations. The abysmal ranking once again highlights glaring inefficiencies in this country’s approach to healthcare delivery. 

Among the report’s most concerning findings, the U.S. ranked 10th in access to care and health outcomes, and 9th for equity and administrative efficiency. These issues paint a stark picture of a system bogged down by fragmented processes and excessive administrative burdens, leaving patients and providers to navigate a maze of inefficiencies.

The good news is these challenges also present an opportunity for innovation, especially in streamlining administrative workflows to positively impact both patient access and health outcomes.

The Problem with Administrative Inefficiency

Let’s face it; administrative complexity is one of the primary drivers of inefficiency in the U.S. healthcare system. Studies suggest that administrative tasks account for as much as 30% of healthcare spending—a staggering figure compared to other high-income nations. 

These inefficiencies manifest in several ways:

• Long Wait Times: Patients often face delays in accessing care due to bottlenecks in scheduling, insurance verification, and billing processes.
• Burnout Among Providers and Staff: Administrative burdens significantly contribute to stress and burnout among healthcare workers, diminishing their ability to provide high-quality care.
• Barriers to Access: Complex and opaque billing systems can deter patients from seeking care, particularly in underserved communities.
• Medical Errors: Mistakes in patient records or insurance processing can lead to misdiagnoses or delays in treatment, directly impacting health outcomes.

The Role of Optimized Administrative Processes

Streamlining administrative workflows isn’t just about cutting costs; it’s about creating a system that enables better care delivery. Here are three key areas where optimized administrative processes can drive meaningful improvements:

1. Improving Patient Access to Care

One of the biggest barriers to care is the complexity of scheduling and insurance verification. By leveraging technology that automates these processes, practices can significantly reduce wait times and make it easier for patients to access care. For example:

• Automated Insurance Verification: Tools that check insurance eligibility in real time allow practices to identify coverage issues before the patient arrives, eliminating delays.
• Streamlined Scheduling Systems: Advanced scheduling platforms can identify and fill gaps in provider calendars, ensuring timely appointments and reducing no-shows.
• Contactless Check-In: Enabling patients to complete intake forms and upload insurance documents online simplifies the check-in process and minimizes in-office congestion.

2. Reducing Staff Burnout

The administrative burden placed on healthcare staff is a significant contributor to burnout, which can lead to higher turnover and lower morale. Streamlined workflows and automation tools help reduce manual, repetitive tasks, freeing up staff to focus on patient care. Consider these benefits:

• Efficient Billing and Payment Systems: Automating claims submissions and payment processing reduces the time staff spend on follow-ups with insurers. On average it takes 3.1 attempts to collect outstanding balance from patients.
• Eliminating phone calls: Extending options for patients to communicate via text about their care needs has the potential to reduce the call center burden by upto 70% 
• Real-Time Data Analytics: Dashboards that track performance metrics in real time can help staff identify inefficiencies and address them proactively, improving both operations and morale.

3. Enhancing Health Outcomes

Administrative inefficiencies often delay care, which can worsen health outcomes. Optimized processes ensure that patients receive timely, accurate care while enabling providers to focus on their core responsibilities. For instance:

• Accurate Medical Records: Ensuring accurate, up-to-date records reduces the likelihood of medical errors and improves care coordination.
• Proactive Patient Engagement: Systems that send automated reminders for appointments, preventive screenings, and medication refills help patients stay on track with their care plans.
• Faster Reimbursements: Streamlined billing processes ensure that practices maintain financial stability, allowing them to invest in quality improvements that benefit patients.
• Screening for mental health and substance abuse issues: A few simple questions on an intake form yield surprisingly candid answers compared to when asked in-person a by doctor or nurse practitioner.

The Bigger Picture: Equity and Accessibility

Streamlined administrative processes can also play a critical role in advancing health equity. Complex systems often disproportionately affect marginalized communities, where patients are more likely to encounter barriers such as confusing insurance protocols or lengthy wait times. By simplifying these processes, healthcare providers can make care more accessible and equitable. For example, multilingual interfaces and culturally sensitive designs can bridge communication gaps, while transparent billing systems can reduce financial uncertainty for patients.

The Way Forward

Optimizing administrative processes is no longer optional—it is essential for creating a healthcare system that delivers equitable, efficient, and high-quality care. By embracing automation, integration, and data-driven decision-making, healthcare providers can remove barriers to access, alleviate staff burnout, and improve patient outcomes.

While no single solution will address all the challenges in the U.S. healthcare system, focusing on administrative efficiency is a critical step forward. With the right tools and strategies, providers can not only reduce costs but also create a more patient-centered, provider-friendly system—one that delivers on the promise of better health for all.

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About Hari Prasad 

Hari Prasad is pioneering the modernization of the entire healthcare patient experience.  He is co-founder and CEO of Yosi Health, a full-service technology ecosystem that connects patients with their providers through the entire care journey before, during and after the visit creating delightful patient experiences.

Healthcare practices face significant administrative burdens, often exacerbated by claim denials, leading to lost revenue and decreased productivity. According to the American Medical Association (AMA), many health systems are plagued by denials, with the average system losing $110,000 per year. Implementing a front office solution can streamline operations, prevent claims denials, and enhance both patient and staff satisfaction. 

Here are 8 key ways to improve office efficiency and boost revenue with a front office system:

1. Insurance Eligibility & Benefits (E&B) Verification

One of the primary reasons for claims denials is incorrect insurance information. The AMA reports that around 30% of claim denials are due to patient eligibility issues, such as lack of coverage or failure to meet specific plan criteria. This can lead to significant financial loss for healthcare providers.

Yosi Health’s real-time Insurance Eligibility solution ensures that claims related to eligibility are processed accurately. By verifying patient coverage during the intake process, your practice can significantly reduce the number of denied claims, prevent revenue leakage, and optimize the revenue cycle. In an environment where administrative errors can cost a provider $25 for each revised claim, automating E&B verification improves accuracy and reduces the risk of costly rework.

2. Boosting Revenue with Better Data Management

Data accuracy is crucial to both operational efficiency and revenue management. Poor data management can lead to claim denials, billing errors, and wasted time searching for patient records. A front office solution that integrates with your electronic medical records (EMR) system can streamline data entry and improve accuracy.

Yosi’s platform integrates seamlessly with your EMR system, ensuring that patient data—such as insurance coverage, co-pays, and outstanding balances—is captured accurately. By automating data entry and streamlining eligibility verification, your practice can reduce the risk of claims being rejected due to inaccurate information. Additionally, this ensures that patients are billed correctly, reducing errors and increasing your practice’s revenue.

3. Automating Collections

A significant portion of a practice’s revenue can remain tied up in uncollected patient balances. Manual billing processes often delay collections and create unnecessary administrative work. Automating collections is an effective way to ensure timely payments and improve your practice’s cash flow.

Yosi’s system automates the collection of co-pays and outstanding balances during the intake process, helping practices collect payments more efficiently. By integrating real-time insurance verification and co-pay determination into the workflow, your front office staff can collect payments on the spot, eliminating the need for follow-up billing. This automation reduces administrative burdens and accelerates the revenue cycle, ensuring that your practice is paid on time.

4. Reducing Administrative Workload

Medical practices face heavy administrative workloads, with staff spending countless hours manually verifying insurance, inputting patient information, and scheduling appointments. Automating these tasks can reduce administrative burdens and free up time for patient care.

Yosi Health’s platform automates critical functions such as insurance verification, pre-visit check-ins, and co-pay collection. This automation reduces manual data entry and lowers the risk of human error, allowing front office staff to focus on more patient-centered tasks. Reducing administrative workload can improve job satisfaction and decrease burnout among healthcare staff, leading to better patient experiences and smoother office operations.

5. Cutting Overhead Costs

Inefficiencies in front office operations can lead to higher overhead costs, whether through extra labor to manage administrative tasks or lost revenue from claim rejections. By automating processes like insurance verification and patient check-in, practices can significantly cut overhead costs.

Yosi’s front office solution allows for real-time verification of insurance information and automates scheduling, helping to reduce administrative work and improve cash flow. With reduced labor needs and fewer claim denials, your practice can see immediate cost savings. In fact, automating insurance verification can reduce the need for excess staffing, further lowering operational costs.

6. Reducing No-Shows and Wait Times

No-shows and long wait times are persistent issues in many medical practices, leading to lost revenue and reduced patient satisfaction. According to industry research, no-show rates for medical appointments can be as high as 30%. Implementing a robust scheduling system and automated reminders can help lower these rates.

With Yosi Health’s automated appointment reminders and pre-visit check-ins, patients are more likely to attend their appointments and arrive on time. Pre-arrival check-ins allow patients to complete necessary paperwork and verify insurance information before arriving, cutting down on wait times and ensuring a smoother office flow. Reducing no-shows and wait times directly contributes to better patient experiences and increased practice revenue.

7. Optimizing Resource Allocation

A key advantage of an efficient front office system is better resource allocation. Automating repetitive tasks like insurance verification and appointment scheduling allows your staff to focus on delivering high-quality patient care rather than getting bogged down with administrative duties.

With Yosi, staff can dedicate more time to patient interactions, follow-up communication, and critical office tasks. This optimized allocation of resources improves overall practice efficiency and leads to better patient outcomes. Moreover, it allows your team to focus on growth and scaling the practice, rather than wasting valuable time on non-revenue-generating activities.

8. Enhancing Patient Satisfaction

In the healthcare world, patient satisfaction is often tied to efficiency. Long wait times, cumbersome intake processes, and unclear billing can negatively impact a patient’s experience at your practice. A front office solution that simplifies these processes can significantly improve patient satisfaction.

Yosi Health’s platform allows patients to complete their intake forms, verify insurance, and upload documentation from their mobile devices before they even step into the office. This streamlines the patient experience, reducing wait times and eliminating unnecessary paperwork. By improving communication and providing a seamless, contactless intake process, Yosi helps your practice offer a patient-centered experience that promotes higher satisfaction rates.

Streamline Your Practice Efficiency with Yosi Health

Implementing Yosi Health’s front office solution can significantly improve office efficiency and boost revenue. Yosi Health can automate insurance verification, appointment scheduling, and collections, reduce overhead costs, enhance patient satisfaction, and optimize revenue cycle. With fewer administrative burdens, your staff can focus on delivering the best possible care, ultimately driving better patient outcomes and greater financial success.

Contact Yosi Health to get started.