At West Point Optical Group, delivering a seamless and efficient patient experience is a top priority. Founded in 2014, the group has grown from 10 locations to over 87 across 14 states, managing around 200,000 patient exams annually. But with rapid growth came mounting operational challenges—especially related to manual patient intake processes and integrating paperwork into their electronic health records (EHR).

The Challenge: Manual Intake Bottlenecks

Before implementing Yosi Health, West Point Optical’s staff spent significant time managing paperwork. Patients would arrive, fill out forms by hand, and staff would manually enter this data into the EHR. This process was not only repetitive but also took away valuable time from patient care, leading to longer wait times and potential inefficiencies in appointment flow.

The Solution: Yosi Health’s Automated Intake

Seeking a solution, West Point Optical discovered Yosi Health through their EHR provider, RevolutionEHR, which offers a white-labeled, fully integrated intake platform called Rev Intake. With Yosi Health, patients receive a link to complete their intake paperwork conveniently from their own device days before their appointment. The process is user-friendly and appreciated by both patients and staff.

Key Benefits Realized:

• Reduced Wait Times: Paperwork is done ahead of visits, so patients can check in and see their doctor more quickly.
• Streamlined Operations: Automated data entry has eliminated redundant tasks and saved hours for both staff and patients.
• Seamless EMR Integration: All forms are uploaded directly into the EHR, ensuring data accuracy and speeding up the check-in process.
• Enhanced Patient Satisfaction: Patients enjoy a smoother, faster experience from arrival to exam to checkout.

Jared Noble, West Point Optical’s Director of Operations, calls Yosi Health “one of the most impactful initiatives” they’ve launched, emphasizing that the platform saves significant time and lets staff focus more on direct patient care rather than paperwork.

Why Yosi Health?

Beyond intake paperwork, Yosi Health offers tools including online scheduling and support for marketing initiatives—making it a comprehensive platform for modern healthcare practices looking to boost efficiency, reduce costs, and deliver superior patient experiences.

“If you want to save time, allow your employees to focus on patient-facing behaviors, and make your patients happy by streamlining workflows, then Yosi is the place for you,” says West Point Optical.

Interested in transforming your practice? Learn more at yosi.health and discover how Yosi Health can help optimize your operations and delight your patients.

This blog post is inspired by the testimonial video from West Point Optical—watch the full story to see the impact in action!