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Jaime Booth

CUSTOMER SUCCESS ASSOCIATE

Customer Success Associate skilled in fostering client relationships, ensuring satisfaction, and driving retention through proactive support and communication.

Customer Success Associate

A highly motivated and customer-focused professional with a passion for helping clients succeed. Experienced in building strong relationships, understanding customer needs, and delivering tailored solutions that enhance user satisfaction and retention.

Key Skills:

  • Customer Support: Handling inbound queries, troubleshooting technical issues, and ensuring customer satisfaction.
  • Product Knowledge: Expertise in the company’s product suite, able to educate and guide clients through features and best practices.
  • Communication: Excellent verbal and written communication skills, adept at presenting technical information to non-technical audiences.
  • CRM Tools: Proficient with Salesforce, HubSpot, and other customer relationship management platforms.
  • Problem Solving: Quick to identify customer pain points and work collaboratively with product teams to provide solutions.

Professional Experience:

Company: XYZ Solutions
Position: Customer Success Associate
Duration: June 2022 – Present

  • Assisted over 200 clients with onboarding, product training, and technical support, contributing to a 30% increase in customer retention.
  • Managed client escalations, resolving issues in a timely manner and maintaining a customer satisfaction rating of 95%.
  • Collaborated with cross-functional teams to gather feedback and improve product features, leading to a 20% decrease in support ticket volume.

Company: ABC Tech
Position: Customer Support Representative
Duration: January 2020 – May 2022

  • Supported customers by answering product inquiries and troubleshooting common technical issues.
  • Provided training on new features, improving customer adoption rates by 25%.
  • Maintained a knowledge base for internal use and client reference, ensuring quicker resolutions.

Education:

  • Bachelor’s in Business Administration – University of Phoenix, 2019

Certifications:

  • Certified Customer Success Manager (CCSM)
  • Salesforce Certified Administrator

Projects:

  • Client Feedback Portal: Implemented a feedback system that allowed customers to rate and review product features, helping the product team prioritize improvements.
  • Webinar Series: Hosted monthly webinars to train clients on using advanced product features, leading to a 15% increase in product usage.

Mock Data for Portfolio: