The digital transformation in healthcare is happening now. As we head further into 2023, the question inevitably comes up: What’s next? Healthcare organizations have already had a plethora of new options and technologies arise from the COVID-19 pandemic, specifically regarding safety and telehealth. How will these continue to evolve during the upcoming year?

According to our founder, Hari Prasad, the answer likely has to do with the increase in patient empowerment and the necessity of delivering excellent patient experiences.

Because of the pandemic, patients have developed newfound expectations for their healthcare experience. Convenience, transparency, and choice are factors that have markedly risen in importance. These new expectations have prompted providers to find new ways of delivering optimal patient experiences. The first and most prevalent method providers have turned to is healthcare technology. Namely, tech that offers virtual pre-arrival registration, scheduling, telehealth, and billing capabilities.

In addition, the rising popularity of this healthcare technology and automation has also been implemented into many practices as an effort to mitigate burnout and keep skilled people in the industry.

While the healthcare industry has been notoriously slow to adopt new technology due to safety concerns, data security, compliance needs, EMR integration concerns, and fear of poor technological literacy in patients, all of these fears have been allayed again and again.

“Providers are more open because their patients are now demanding better experiences, otherwise they’re going to switch providers,” says Prasad. “They’re forced to look for technology that integrate with their EMR and workflows as well as meeting the consumer needs of the patient.”

With all of this in mind, there was a surge of healthcare technologies that came about in order to meet these new needs.

If you’re interested in learning more about the rise of custom comprehensive healthcare technology, we strongly recommend taking a look at the full article, 2023 and Beyond: Where Technology in Healthcare Is Headed, on the Patient Safety & Quality Healthcare website.

There really isn’t a downside to offering self-scheduling for patients. It helps reduce the number of no-shows, improves new patient experiences, and maximizes revenue. All without having to give up any of your time and reducing the burden on your staff. Don’t worry. We don’t let patients indiscriminately book time on your calendar. With Yosi, you set the dates and time ranges you are available for new appointments. Keep reading to learn about a few of the many advantages of using patient scheduling software.

Preferred by Patients

The COVID-19 pandemic has accelerated the need of self-scheduling for patients. According to (Government Accountability Office) in states tested, the use of self-scheduling for patients increased by 15x from March 2020 to February 2021. Although the number has fluctuated a bit since, the use of patient self-scheduling remains well above pre-pandemic levels and appears to be here to stay. According to Jarvis Analytics, 59-70% of patients prefer to self-schedule and are likely to continue to prefer this method after COVID restrictions are lifted. With this in mind and the knowledge that all businesses need to adjust to the new normal COVID has created, having patient scheduling software is essential for practices, hospitals, and clinics.

Fewer No-Shows

A new patient’s journey doesn’t start when they first walk through your doors, it starts long before that: with a Google search. So, having patient intake software in place means new patients have fewer steps between starting their search and booking an appointment. With how seamless Yosi Health makes patient intake, it’s important to make sure the patient’s appointment does not slip their mind as easily.

Receiving appointment reminders are the next step on a patient’s journey after scheduling their visit. Appointment reminder software automatically sends patients a text/email reminder and a calendar block. These are both a crucial step to keep the appointment top of mind and reduce no-shows.

Self-Scheduling for Patients is a Win-Win

A Salesforce report from December 2021 shows that 64% of patients equate more technology with better clinical care. From the same report, 71% of healthcare consumers feel responsible for managing their own health, with most indicating they prefer to manage it with technology. Having self-scheduling for patients means an easier transition from Google search to scheduling an appointment, which results in a better patient experience and more appointments. Having patient intake software and appointment reminder software in place creates fewer no-shows, which maximizes revenue and optimizes workflow for medical staff. On top of all that, having these systems in place translates to the patient as a higher-quality hospital or clinic. All this contributes to a win-win situation for both the patient and the hospital or clinic.

Like we said in the beginning, these are only a handful of the many advantages to using self-scheduling for patients. If you’re interested in learning more, make sure to schedule a demo or contact us today!

Physician at a computer considering contactless patient intake software solutions.

Contactless patient intake software, patient scheduling software, and telehealth solutions all became wildly popular during the pandemic to provide high-quality care for patients while reducing unnecessary time spent in waiting rooms. However, as COVID-19 restrictions dropped, cases stabilized and decreased, and the US began adapting to a new normal, these tech-driven healthcare solutions have stuck around and continued to grow in popularity. Why? Well, to put it simply, these solutions turned out to be more cost-effective and more convenient while improving patient outcomes. In addition, solutions like Yosi Health have helped ease the administrative burden of patient scheduling and patient intake for healthcare staff, which has not only made staffs’ lives easier, but made patients’ lives easier as well. 

The right software will help streamline your practice and make it easier for your staff and patients to get what they need in a secure, convenient way. However, there are several contactless patient intake softwares out there. How do you choose the right one for your practice?

Luckily, our team here at Yosi Health lives and breathes digital healthcare solutions. We’ve compiled a quick list of the most important elements to look out for when selecting a contactless patient intake software for your practice.

Accessible User Experience (UX) Design

The user experience of your contactless patient intake software is essential to its success. Since your patients will be filling out their information from the comfort of their home, the experience must be simple to navigate and free of frustrations. You want something that is intuitive and easy-to-use, so that both patients and healthcare staff can quickly find their way around the system. We strongly encourage searching for something with a modern design, clear navigation, and an attractive interface that will make using it enjoyable but also efficient for everyone involved.

Security, Privacy, and Reliability

When considering a contactless patient intake software for your medical practice, one of the most important features should be secure data transmission. Data privacy is essential in any medical setting, so make sure that your chosen software has encryption capabilities and other security measures in place. You will also want to make sure that your software providers are compliant with HIPAA standards for patient health data privacy. Reliability is also important and just don’t take a software’s word for it. Ask to see their uptime monitoring. At Yosi Health, we keep ours front and center so our users can have confidence in their patient engagement system. Check our uptime here.

Integrations and Automation

You should also consider integrations and automation features when selecting a contactless patient intake software solution. This includes tools like automated reminders and notifications sent via email or text message, and seamless integration with your Electronic Medical Record System (EMR). Automations will save time wasted on mundane tasks while integrations ensure that everything works together without the need for extra manual effort or duplicate entry required.

Yosi Health Has Made Contactless Patient Intake Software Easy

Choosing the right contactless patient intake software for your practice doesn’t have to be difficult. At Yosi Health, our completely integrated, fully customizable platform seamlessly adjusts to your practice workflows and supercharges your existing administrative patient engagement workload to produce an undeniable return on investment. In other words, with our state-of-the-art patient engagement platform, providers can connect with patients before, during, and after their visit, automate administrative tasks eliminating the need to hire more staff, and lead to stronger, better patient outcomes.

Interested in learning more? We’d be happy to discuss whether Yosi Health is right for your practice. Give us a call at 866-561-9674 (YOSI), or fill out our contact form and one of our team members will get in touch with you shortly.