Book a Demo

Month: February 2023

smiling pediatrician holding stethoscope to patient's chest.

4 Pediatric Practice Management Tips to Improve Efficiency

Pediatric practice management became easier following the HITECH Act of 2009, which provided incentives for adopting the meaningful use of health information technology and enforced stricter guidelines. Many practices have since implemented technologies that improve the quality, safety, and efficiency of healthcare, all while engaging patients. But even with the aid of technology, efficiently running a pediatric practice still faces pitfalls from staff burnout, disengaged patients, and using pediatric software with steep learning curves.

A study that was recently released by the American Academy of Pediatrics found that from 2011 to 2014, burnout among pediatricians increased from 35.3% to 46.3%. This sentiment is due in part to the burden of administrative tasks placed on clinicians. Unfortunately, there is no definitive framework for running a successful pediatric practice; however, pediatricians and administrators can leverage pediatric software like Yosi Health to improve the patient experience, increase front-office productivity, and allow pediatricians to focus on providing quality care.

1. Relieve Front Desk by Giving Patients Control of Scheduling

Parents’ lives are hectic, and scheduling an appointment for their child shouldn’t have to fit within normal business hours. By using pediatric software to give parents control of appointment scheduling, the front desk will spend less time on the phones. A 2021 Mayo Clinic study using self-scheduling software found that staff schedulers were only involved in 9.87% of scheduling actions. With fewer scheduling calls tying up the phone lines, patients who have urgent issues will be able to connect with your reception more easily improving the patient experience.

2. Use Digital Intake Forms to Quicken Patient Flow

Waiting rooms are typically filled with parents hunched over clipboards completing page after page of intake paperwork. All while trying to keep an eye on their child. This is not only time consuming, but it also impedes patient flow and lowers satisfaction. A 2018 survey by Black Book Market Research found that a staggering 90% of patients feel no obligation to stay with healthcare providers that don’t deliver an overall satisfactory digital experience. By using pediatric patient intake software, your practice will function more efficiently, and your clients’ satisfaction levels will improve.

3. Capitalize on Payment Collection with Automated Billing

Collecting payments is one of the most direct contributors to your bottom line. Look for a customizable, flexible patient payment service that allows convenient payment over time. Yosi Health users report a 20% increase in collection rates after implementing automated patient payment services. To help boost your practice’s profitability, consider using a reliable patient billing platform that automates collecting pre- and post-visit responsibilities, past-due balances, and co-pays.

4. Communicate More Effectively with Two-Way Texting

A 2020 survey conducted by Accenture found that 60% of patients prefer to utilize technology when communicating with their healthcare provider. With two-way text communication, patients can respond to updates without having to play phone tag or wait for normal business hours, which also reduces the burden on front-line staff. Two-way text communication can improve your pediatric practice management by giving you a reliable, HIPPA-compliant way to remind patients of appointments, inform them of schedule changes, and alert them of overdue payments.

Customizable Software for Better Pediatric Practice Management

Three of the biggest hurdles on the path to successful pediatric practice management are staff burnout, lost revenue, and patient dissatisfaction. Your pediatric practice is unique, and finding software that works with your current procedures and integrates with your pediatric EMR can be a challenge. Yosi Health offers a premium level of customization that will let you:

  • Automate tedious tasks to reduce staff burnout
  • Increase bottom line with convenient patient billing software
  • Improve patient experience and save time by digitizing your existing intake forms
  • Minimize no-shows with automatic text reminders

Pediatric practice management software shouldn’t be complicated. Yosi Health makes it easier than you would think by giving you an intuitive platform that is easy to use for both patients and staff. It’s pediatric software that was designed by physicians, for physicians. If you would like to reduce staff burnout, improve customer satisfaction, and increase your bottom line, we’d love to help.

Schedule a free consultation
Person sitting on couch, smiling and surrounded by pets, while using patient self-scheduling software to book a doctor's appointment.

Patient Self-Scheduling Software Enables Better Care

The healthcare industry is in the midst of a digital transformation. New technologies are emerging that are changing the way care is delivered and received. From patient self-scheduling software to text appointment reminders, telemedicine, and automated patient check-in, the possibilities are endless. And Yosi Health is at the forefront of this transformation. We help practices reduce staff burnout, increase the bottom line, and drastically improve the patient experience with workflow automation optimized for your specific needs.

Improving the Patient Experience

One of the most important—and often overlooked—aspects of healthcare is the patient experience. Every interaction a patient has with your practice leaves an impression. And in today’s competitive landscape, those impressions matter. Patients have more choices than ever before when it comes to their healthcare, and they’re not afraid to use them.

That’s why Yosi Health is focused on providing a seamless, streamlined experience for both patients and staff alike. Yosi’s patient appointment software makes patient scheduling, checking in for appointments, and managing medical records easy and efficient.

We understand that time is precious—for both patients and providers—and we’re committed to helping you make the most of it.

Reducing Staff Burnout

Another key benefit of Yosi Health’s platform is its ability to reduce staff burnout. From appointment schedulers to nurses and doctors, everyone on your team plays an important role in providing quality care to patients. But with increasing demands and decreasing resources, it’s easy for even the most dedicated employees to become overwhelmed and burnt out.

Yosi Health’s workflow automation can help take some of the pressure off your staff by automating time-consuming tasks like appointment scheduling and check-in. This frees up your team members to focus on more important tasks—like providing quality patient care.

In addition, our platform includes a secure messaging system that delivers appointment reminders and makes it easy for staff members to communicate with patients without having to track down someone in person or play phone tag.

Improving Your Bottom Line

In addition to improving the patient experience and reducing staff burnout, Yosi Health can also help improve your bottom line. Our platform includes a number of features designed to increase efficiency and decrease costs. For example, our automated appointment reminder system can help reduce no-shows by sending text or email reminders directly to patients’ phones. We also offer a paperless check-in system that eliminates the need for costly print materials and patient self-scheduling software that reduces the time your front desk spends on calls.

Are You Ready to Supercharge Your Practice?

The healthcare industry is changing—and Yosi Health is leading the charge. We designed our platform to improve the patient experience, reduce staff burnout, and increase your bottom line. Contact us today to learn more about how we can help you transform your practice!

To learn more or to schedule a demo, contact Yosi Health 866-561-9674, or visit yosi.health.

Yosi Health Successfully Demonstrates SOC 2 Type II Security Compliance

Yosi Health Demonstrates SOC 2 Type II Security Compliance

NEW YORK, Feb. 13, 2023 — Yosi Health, a provider of digital patient scheduling, registration, payment, and communication cloud-based software solutions, announced today that it has achieved SOC 2 Type II compliance in accordance with American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations also known as SSAE 18.

Read the Press Release

Patient Scheduling and Pre-Visit Intake: Let’s Give Patients What They’re Asking For

Yosi Health CEO Hari Prasad’s insights were featured in the article, “Patient Scheduling and Pre-Visit Intake: Let’s Give Patients What They’re Asking For” by Healthcare IT Today. Journalist Andy Oram discusses several recent surveys which revealed that many patients are frustrated with their healthcare portal experiences. In his article, Oram interviews twelve experts about what aspects need to be addressed by online healthcare platforms in order to improve patient experience.

The article was initially inspired by a survey of one thousand individuals by the company Notable, which found that 41% of patients have switched providers due to displeasure with their digital experiences. The survey also found that difficulty scheduling appointments caused more than half of patients to give up completely. The top desires of survey respondents were to schedule their own visits online and to fill out forms before arriving.

Yosi’s Hari Prasad pointed out that most patient self-scheduling portals are provided by the practice’s EHR vendor. These tend to be dated, neglectful of user experience, difficult to use, and they permit self-scheduling for only some appointments. Prasad explains that the Yosi Health platform eliminates patient frustrations in many ways, such as allowing them to both schedule and fill out forms on any device without signing up for an account. This system remains secure with Yosi’s patient matching algorithm and two-factor authentication. Yosi’s data shows that 80% of patients complete their forms before their appointment, saving 14 minutes per patient at the clinic. That’s a big win for both patients and staff!

Read the full article here.

Choosing the Right Contactless Patient Intake Software for Your Practice

Yosi Health’s own Hari Prasad has discussed, “Choosing the Right Contactless Patient Intake Software for Your Practice” in an article for Healthcare Business Today. In this article, Prasad states that emphasizing an ideal patient experience is imperative to the financial health of any medical practice. From managing their own appointments to using telehealth solutions, today’s patients have an increasingly hands-on role in their own healthcare. In turn, it is incredibly important for practices to stay up-to-date with new technologies. Identifying the need for updated patient intake software is one thing, but choosing the correct option is another. Prasad has outlined a few of the following aspects to consider when selecting the right platform for your practice.

First, it is important to examine the intake solution’s data security and privacy features. Understandably, the majority of patients are concerned that their private healthcare data remains confidential. Therefore, confirm that the patient intake software you choose has strong security measures, including encryption capabilities, and is HIPAA compliant.

Second, make sure that your selected software has integration and automation features, such as sending text message reminders. A software that both integrates with your Electronic Medical Record System and allows for a pre-arrival intake solution will save time for you and your patients.

Lastly, look for a patient intake software with an overall focus on user experience. The portal should have a clean, modern design with an emphasis efficiency. It should also be stable, easy to navigate, and accessible on mobile devices so that patients can complete forms easily on the go.

Patients now expect a certain level of convenience to their healthcare. Choosing the correct patient intake software for your practice can be tricky, but greatly improving your practice for both patients and staff makes it a more than worthwhile venture. Read the full article here.