Innovative Express Care
Innovatitve Express Care leveraged the power of Yosi Health to enhance the patient experience and change the way healthcare is delivered.
Innovative Express Care’s Obstacles
- Needed cutting-edge virtual waiting room solutions to provide the highest quality patient experience
- Wanted to expedite the waiting room process to maximize time spent on patient care
- Needed to expedite new patient registration after adopting new telemedicine services
- Needed an innovative pre-arrival patient registration solution for four pop-up COVID-19 testing centers
Yosi Health’s Solutions
Yosi Health automatically managed the influx of new patients through pop-up COVID-19 testing sites and increased efficiencies across the organization.
Minimized Wait Times
Yosi Health’s fully integrated virtual waiting room solutions cut patient wait times in half.
Our mobile patient intake and registration system fully registered 90% of patients prior to arrival.
Added New Revenue Streams
The Yosi platform allowed Innovative Express Care to easily accommodate new telehealth services increasing their bottom line.
Developed automated and integrated workflows across 19 locations
“Our name is “innovative,” so one of the things I like to do is use innovative technology like Yosi to enhance the patient experience and change the way healthcare is delivered. When we have such a high volume of patients, they can fully pre-register before they arrive and immediately be seen by a provider. They’ve really enabled me to continue pushing the envelope in everything I do.”
Dr. Rahul Khare
Founder & CEO, Innovative Express Care
Patients seen daily
Reduction in wait time
An Influx of Covid-19 Testing Patients
Innovative Express Care responded quickly to the demands of the COVID-19 pandemic, setting up four pop-up COVID-19 testing stations. With over 2,500 patients visiting the testing stations every day—let alone their new telemedicine service—Dr. Khare needed to find an innovative way to expedite the patient intake process.
“When it comes to the benefits of Yosi, our COVID testing centers were the most important part,” Dr. Khare says. “We see 2,500 patients a day. There is no way we can have all of those patients register in person—and 90% of them are pre-registered with Yosi.”
Accommodating New Telehealth Services
With the launch of their telehealth services during the pandemic, Dr. Khare relied on Yosi’s automated pre-registration system to accommodate an influx of new patients.
“We were so inundated with patients, for a full month, we had people booked out for telemedicine appointments,” Dr. Khare says. “What was so great about Yosi was that 95% of these people we’d never seen before, so we made it mandatory for them to get their registration done beforehand.”
The Value of True Customization
Dr. Khare used another patient intake and registration system prior to switching to Yosi, but the lack of customization capabilities limited his practice.
“Part of our growth strategy was a follow-up survey to our patients to explore what other services they may be interested in within our other practice areas. Our last virtual waiting room solution wouldn’t let us do that,” he says. “Those customizable features are really important for our business.”
Why Choose Yosi?
Since 2005 we were the first pre-arrival focused patient intake and management platform obsessed with creating a great patient and staff experience, and we haven’t stopped innovating since. Developed from first-hand experiences, the Yosi platform is designed to provide bespoke tools for practices of all sizes and specialties architected by people who actually work in them.
Creating Great Patient and Staff Experiences
Attract and retain both patients and staff by leveraging automation to eliminate necessary, yet burdensome and repetitive administrative tasks, while significantly improving the patient engagement experience throughout the entire patient journey.
The Yosi platform is completely customizable to your individual specialties, needs, and workflows no matter how unique or quirky and regardless of size or specialty. We’re a highly configurable platform not a one-size-fits-all approach.
Real Time Bi-Directional EMR Integration
Yosi seamlessly integrates with your existing EMR system to ensure accurate bi-directional information transfer without the need for separate dashboards.
Exceptional Support and Reliability
We believe the best way to provide exceptional support is to build a platform that requires minimal support. With an unprecedented 99.95% uptime never before seen in healthcare, you can count on us to provide a five-star customer experience.
Yosi Health was created by physicians and healthcare professionals who are facing the exact same challenges as you. We understand the importance of a solution focused on the patient and staff experience because we are in it with you every day.
At the Forefront of Innovation
We were the first to remove patient intake from the waiting room and have remained the leader ever since. While other companies were selling hardware, kiosks, and tablets, we created a better experience by eliminating the traditional point of care administrative choke points.