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Client Case Study

Innovative Express Care

Yosi helped Innovative Express Care use innovative technology to enhance the patient experience and change the way healthcare is delivered.

Innovative Express Care Obstacles

  • Needed cutting-edge virtual waiting room solutions to provide the highest quality patient experience
  • Wanted to expedite the waiting room process to maximize time spent on patient care
  • Needed to expedite new patient registration after adopting new telemedicine services
  • Needed an innovative pre-arrival patient registration solution for four pop-up COVID-19 testing centers

Yosi Health’s Solutions

  • Fully integrated virtual waiting room solution cut patient wait times in half
  • Mobile patient intake and registration system has 90% of patients fully registered prior to arrival
  • Automatically managed influx of new patients through pop-up COVID-19 testing sites
  • Allowed Innovative Express Care to easily accommodate new telehealth services

Practice Highlights

2,500
Patients Seen Daily
90%
Patients Pre-Registered
50%
Reduction in Patient Wait Times

“Our name is “innovative,” so one of the things I like to do is use innovative technology like Yosi to enhance the patient experience and change the way healthcare is delivered. When we have such a high volume of patients, they can fully pre-register before they arrive and immediately be seen by a provider. They’ve really enabled me to continue pushing the envelope in everything I do.”

Dr. Rahul Khare
Dr. Rahul Khare
Founder & CEO, Innovative Express Care

An Influx of Covid-19 Testing Patients

Innovative Express Care responded quickly to the demands of the COVID-19 pandemic, setting up four pop-up COVID-19 testing stations. With over 2,500 patients visiting the testing stations every day—let alone their new telemedicine service—Dr. Khare needed to find an innovative way to expedite the patient intake process.

“When it comes to the benefits of Yosi, our COVID testing centers were the most important part,” Dr. Khare says. “We see 2,500 patients a day. There is no way we can have all of those patients register in person—and 90% of them are pre-registered with Yosi.”

Accommodating New Telehealth Services

With the launch of their telehealth services during the pandemic, Dr. Khare relied on Yosi’s automated pre-registration system to accommodate an influx of new patients.

“We were so inundated with patients, for a full month, we had people booked out for telemedicine appointments,” Dr. Khare says. “What was so great about Yosi was that 95% of these people we’d never seen before, so we made it mandatory for them to get their registration done beforehand.”

The Value of True Customization

Dr. Khare used another patient intake and registration system prior to switching to Yosi, but the lack of customization capabilities limited his practice.

“Part of our growth strategy was a follow-up survey to our patients to explore what other services they may be interested in within our other practice areas. Our last virtual waiting room solution wouldn’t let us do that,” he says. “Those customizable features are really important for our business.”

Learn More About the Yosi Health Platform

Contactless Patient Intake

A Safe, Virtual, and Better Patient Experience.

Our patient intake is fully customizable based on your specialty, patient age, gende, visit type, etc and bi-rectionally integrates with your EMR in real time.

Custom patient intake forms

Let patients sign electronically

Upload ID and insurance cards

iPad app for waiting room check-in

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Appointment Self-Scheduling

Reduce Patient No-Shows.

Give patients the freedom to schedule their next visit directly from their smartphone or mobile device with custom text or email appointment confirmations and reminders.

Maintain control of your schedule

Eliminate duplicate appointments with real-time scheduling

Dynamic appointment reminders & confirmations reduce phone calls

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Payments & Billing

Increase Payment Collection Rates.

Easily send patient bills, collect co-pays and outstanding balances directly from the Yosi Health platform.

Easily collect co-pays and outstanding balances

Bank-level security and PCI compliance

Save credit cards on file

Create payment plans

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Surveys & Review Management

Improve Your Online Reputation & SEO

Easily manage your care centers online reputation and automatically gather patient feedback with easy-to-use survey templates.

Collect reviews online

User-friendly patient surveys

Post reviews across social platforms

Engage patients easily to enhance your reputation

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Telehealth Solution

Meet Your Patients  Remotely.

Utilize our telehealth solution fully integrated with Google Meet to provide care for your patients vrtually.

Easy & Simple Setup

Patients do not have to login

Automated reminders with video link sent

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DME Management

Order Supplies  for Patients.

Eliminate the paperwork to order DME supplies for your patients with a simple 3-click solution.

Full list of products available to choose from

Comes with a DME license

Order tracking available

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