- Needed cutting-edge virtual waiting room solutions to provide the highest quality patient experience
- Wanted to expedite the waiting room process to maximize time spent on patient care
- Needed to expedite new patient registration after adopting new telemedicine services
- Needed an innovative pre-arrival patient registration solution for four pop-up COVID-19 testing centers
Yosi helped Innovative Express Care use innovative technology to enhance the patient experience and change the way healthcare is delivered. “Our name is “innovative,” so one of the things I like to do is use innovative technology like Yosi to enhance the patient experience and change the way healthcare is delivered. When we have such a high volume of patients, they can fully pre-register before they arrive and immediately be seen by a provider. They’ve really enabled me to continue pushing the envelope in everything I do.” Innovative Express Care responded quickly to the demands of the COVID-19 pandemic, setting up four pop-up COVID-19 testing stations. With over 2,500 patients visiting the testing stations every day—let alone their new telemedicine service—Dr. Khare needed to find an innovative way to expedite the patient intake process. “When it comes to the benefits of Yosi, our COVID testing centers were the most important part,” Dr. Khare says. “We see 2,500 patients a day. There is no way we can have all of those patients register in person—and 90% of them are pre-registered with Yosi.” With the launch of their telehealth services during the pandemic, Dr. Khare relied on Yosi’s automated pre-registration system to accommodate an influx of new patients. “We were so inundated with patients, for a full month, we had people booked out for telemedicine appointments,” Dr. Khare says. “What was so great about Yosi was that 95% of these people we’d never seen before, so we made it mandatory for them to get their registration done beforehand.” Dr. Khare used another patient intake and registration system prior to switching to Yosi, but the lack of customization capabilities limited his practice. “Part of our growth strategy was a follow-up survey to our patients to explore what other services they may be interested in within our other practice areas. Our last virtual waiting room solution wouldn’t let us do that,” he says. “Those customizable features are really important for our business.” Our patient intake is fully customizable based on your specialty, patient age, gende, visit type, etc and bi-rectionally integrates with your EMR in real time. Give patients the freedom to schedule their next visit directly from their smartphone or mobile device with custom text or email appointment confirmations and reminders. Easily send patient bills, collect co-pays and outstanding balances directly from the Yosi Health platform. Easily manage your care centers online reputation and automatically gather patient feedback with easy-to-use survey templates. Utilize our telehealth solution fully integrated with Google Meet to provide care for your patients vrtually. Eliminate the paperwork to order DME supplies for your patients with a simple 3-click solution.
Client Case Study
Innovative Express Care
Innovative Express Care Obstacles
Yosi Health’s Solutions
Practice Highlights
2,500
Patients Seen Daily
90%
Patients Pre-Registered
50%
Reduction in Patient Wait Times
Dr. Rahul Khare
Founder & CEO, Innovative Express Care
An Influx of Covid-19 Testing Patients
Accommodating New Telehealth Services
The Value of True Customization
Learn More About the Yosi Health Platform
Contactless Patient Intake
A Safe, Virtual, and Better Patient Experience.
Custom patient intake forms
Let patients sign electronically
Upload ID and insurance cards
iPad app for waiting room check-in
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Appointment Self-Scheduling
Reduce Patient No-Shows.
Maintain control of your schedule
Eliminate duplicate appointments with real-time scheduling
Dynamic appointment reminders & confirmations reduce phone calls
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Payments & Billing
Increase Payment Collection Rates.
Easily collect co-pays and outstanding balances
Bank-level security and PCI compliance
Save credit cards on file
Create payment plans
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Surveys & Review Management
Improve Your Online Reputation & SEO
Collect reviews online
User-friendly patient surveys
Post reviews across social platforms
Engage patients easily to enhance your reputation
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Telehealth Solution
Meet Your Patients Remotely.
Easy & Simple Setup
Patients do not have to login
Automated reminders with video link sent
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DME Management
Order Supplies for Patients.
Full list of products available to choose from
Comes with a DME license
Order tracking available
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